At J. Bird Wines, we want you to feel confident when shopping with us. While there are limits to what we can accept back, we’ll always do our best to make sure you’re happy with your purchase.
Alcohol
Due to alcohol regulations, we can’t accept returns, refunds, or exchanges on mead or other alcoholic products. If your order arrives damaged, broken, or incorrect, please contact us right away—we’ll make it right.
Merchandise
All merchandise sales are final. However, if you receive an item that is damaged, defective, or the wrong product, we’ll gladly help fix the issue.
Non-Returnable Items
The following cannot be returned:
Alcoholic beverages
Gift cards
Items not purchased directly from our store
Please don’t send purchases back to the manufacturer—just contact us directly.
Exchanges
We’re happy to exchange merchandise if it’s defective, damaged, or incorrect.
Email us at mattw@jbirdwines.com with your order number and details (photos help too!).
Once approved, you will be sent return instructions.
Please wait for approval before sending anything back.
Alcohol cannot be exchanged or returned.
Need Help?
Your satisfaction matters to us. If you have any questions about your order, reach out anytime:
mattw@jbirdwines.com